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Meet the Team

Get to know the friendly faces behind Croston Plumbing & Heating — committed experts who keep your home warm and water flowing.

Meet the Team

Meet the team behind Croston Plumbing & Heating. Based in Lancashire, our experienced engineers, showroom specialists, and support staff work together to deliver high-quality plumbing, heating, and bathroom installations across Chorley, Preston, Leyland, and surrounding areas.

Wayne Contact Croston Plumbing Owner
Wayne Gemson

Director

Wayne is the founder of Croston Plumbing & Heating, leading the business since 2006. As a Gas Safe registered engineer and bathroom renovation specialist, he brings over 20 years of experience to every project.

He sets the standard for quality across the team, ensuring every job is completed with precision and care for customers across Chorley, Preston, and the wider Lancashire area.

Richard Lang

Senior Gas Engineer

Richard is our Lead Engineer and a master of all things heating. A registered Gas Safe Engineer and our very own ‘Boiler Whisperer,’ he’s the go to expert for any heating need. Richard also specialises in Accessible Bathroom Adaptations, bringing comfort and practicality to every design.
Chris bathroom installer Chorley Croston Plumbing
Chris Higson

Bathroom Fitter

Chris is a key part of our bathroom installation team, delivering high-quality work across homes in Chorley, Preston, and the wider Lancashire area. With a strong eye for detail and a hands-on approach, he takes pride in transforming bathrooms into practical, modern spaces finished to the highest standard.

Sarah bathroom showroom Chorley Croston Plumbing
Sarah Le Marquand

Showroom Manager

Sarah manages our bathroom showroom and helps customers bring their ideas to life. From initial design concepts to final selections, she guides clients through layouts, tiles, and finishes, ensuring every bathroom project is both stylish and functional.

Fia radiator showroom Lancashire Designer Radiator Showroom
Fia O’Loughlin

Showroom Sales & E-Commerce Manager

Fia plays a key role across Designer Radiator Showroom and The Radiator Hub, managing showroom sales and online operations. With strong knowledge of designer radiators and heating solutions, she helps customers choose the right products for their homes and projects, ensuring a smooth experience from enquiry to purchase.

Harry Singh

Digital Marketing & Operations Manager

Harry leads marketing and operations across crostonplumbing.co.uk, theradiatorhub.co.uk, and designerradiatorshowroom.co.uk. 

From SEO and advertising to website performance and customer experience, he focuses on driving growth and improving conversions across all platforms.

George Roe

Office Assistant

George supports the day-to-day operations at Croston Plumbing & Heating, ensuring everything runs smoothly. With over three years of experience in property management, he brings strong customer service skills and a calm, professional approach to every task.
Hannah Sales Assistant
Hannah Waine

Sales Assistant

Hannah plays a key role in supporting both Designer Radiator Showroom and The Radiator Hub, helping customers find the right radiator solutions for their projects.  Whether you’re working on a home renovation or a larger project, Hannah is always on hand to offer helpful advice and ensure a smooth, hassle-free experience.

Reece Crankshaw

Apprentice

Reece joined the team in 2025 and is gaining hands-on experience across plumbing and heating installations. With a positive attitude and strong work ethic, he is building a solid foundation for his career in the trade.

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