1. Introduction

Welcome to Croston Plumbing & Heating Ltd (“CPH”, “we”, “us”, or “our”). By accessing or using our services, including our website at www.crostonplumbing.co.uk, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our services.

2. Services

CPH provides plumbing, heating, bathroom installations, power flushing, and related services to residential and commercial customers throughout the North West, including Chorley, Preston, Leyland, Southport, and surrounding areas.

3. Booking and Payment

· Booking: All services must be booked in advance. You can schedule services by phone, email, or through our website.

· Payment: Payments for services must be made upon completion, unless agreed otherwise. We accept payments via bank transfer, credit/debit card, or cash. CPH reserves the right to request a deposit for certain services.

4. Cancellations and Rescheduling

· If you need to cancel or reschedule your appointment, please inform us at least 24 hours in advance. Cancellations made with less than 24 hours’ notice may be subject to a cancellation fee.

· We reserve the right to cancel or reschedule services due to unforeseen circumstances or adverse weather conditions. In such cases, we will notify you as soon as possible and arrange a suitable alternative.

5. Customer Responsibilities

· You are responsible for ensuring that the area where work is to be carried out is accessible and safe for our team.

· You agree to provide accurate and complete information regarding the work to be done.

6. Pricing and Estimates

· All prices provided are estimates and subject to change based on the scope of work.

· A final price will be provided upon assessment of the work, and any changes to the scope of work will be discussed and agreed upon before proceeding.

· Any additional work requested by the customer after an estimate has been given may incur additional charges.

7. Liability

· CPH is fully insured for all the services we provide. However, we are not liable for any damage caused to areas outside the scope of the work agreed upon.

· We will not be held responsible for any loss or damage caused by events beyond our control, including but not limited to accidents, extreme weather, or delays from third-party suppliers.

8. Warranty and Guarantees

· We offer a warranty on all work completed, including installations and repairs. The warranty period may vary depending on the type of work completed and the manufacturer’s warranty on any products used.

· We will rectify any defects or issues arising from faulty workmanship within the warranty period at no additional cost.

9. Intellectual Property

All content on the CPH website, including logos, images, text, and other materials, are the property of Croston Plumbing & Heating Ltd and may not be reproduced without our express written consent.

10. Privacy and Data Protection

We are committed to protecting your privacy. Please refer to our Privacy Policy for detailed information on how we collect, store, and use your personal data.

11. Complaints

If you are dissatisfied with any service we have provided, please contact us directly. We will investigate your complaint and work to resolve the issue promptly.

12. Changes to Terms

CPH reserves the right to modify or update these Terms and Conditions at any time. Any changes will be posted on our website and will take effect immediately.

13. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or relating to these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

Croston Plumbing & Heating Ltd Unit G, Grove Mill, Grove Park Industrial Estate Eccleston, Chorley, PR7 5TZ Email: info@crostonplumbing.co.uk Phone: 01257 452 879

Bathroom Installation Terms and Conditions

1. Quotation, Deposits, and Invoices

1.1 Our fixed-price quotation is valid for one month from the date shown, subject to material price increases. Prices will be confirmed at the time of placing the order.

1.2 A 25% deposit of the total price is payable upon placing the order to confirm the start date of works. This deposit covers potential restocking charges if the job is cancelled after materials have been ordered. Refer to section 5 for more details.

1.3 Upon commencement of works and delivery of materials, an additional 65% of the total price is payable to cover material costs.

1.4 While we exercise extreme care to prevent any damage to your property and are fully insured, we are not liable for damages to pictures, furnishings, or removable items during transportation of tools and materials. It is your responsibility to move any items of concern. Additionally, we are not liable for damage to adjoining room walls during the removal of the old bathroom.

1.5 If you decide to cancel after placing the order, any special order materials must be paid for in full. If the cancellation is within 7 days of the start date, a restocking charge will be deducted from your deposit before any refund.

1.6 Please ensure that all work you require is listed in your quotation. Only the specified work will be completed within the quoted price. We can adjust or re quote to meet additional requirements if needed.

1.7 Any additional small works required after the commencement of the initial contract will be quoted separately and added to the final invoice. Large jobs will be treated as a new contract.

1.8 Some additional works may only be identified once the job has commenced. Examples include:

· Damaged or unfit walls after tile removal: £50 per square metre for re-boarding.

· Mouldy or unfit wooden boards/joists under flooring: £60 per square metre for replacement.

· Uneven flooring requiring self-levelling for tiles or click flooring: £60 plus VAT per bag, including installation.

1.9 An invoice will be raised upon the installers leaving the installation site. Our sales team will contact you within 2 days to ensure any snags are resolved promptly. Snagging does not delay or extend payment terms.

1.10 After final touches and siliconing, surfaces will remain wet for approximately 24 hours. Sanitary ware should not be disturbed during this period to avoid displacement of silicone seals.

2. Your Responsibilities

2.1 Prior to installation, you are responsible for:

· Ensuring suitable gas, electricity, water, and waste services are available for connection unless otherwise stated in the quotation.

· Informing us of any property features that may complicate installation.

· Ensuring existing wiring, gas, water, and waste pipework are legally compliant and in good condition.

· Locating any hidden wiring or pipework. We are not liable for damages to hidden conduits.

· If the existing system is not RCD protected, an additional charge of £100 + VAT applies.

· Checking compatibility of self supplied appliances with new installations.

2.2 You are advised not to decorate rooms (including tiling or laying new floors) before installation to avoid incidental damage.

2.3 Throughout the installation, you must allow reasonable access to complete the works.

2.4 We aim to begin installations on the agreed date; however, start and completion dates are estimates. We are not liable for delays caused by unforeseen circumstances but will notify you promptly if issues arise.

3. Faulty Items

3.1 If a fault is identified after fitting, we reserve the right to request the manufacturer or a registered engineer to contact you or visit your property to confirm the fault.

4. Guarantees

Workmanship Guarantee:

4.1 Our workmanship is guaranteed for 12 months from the installation date.

Product Guarantee:

4.2 All products supplied are covered by the manufacturer’s warranty, with a minimum of one year. Additional guarantee details are available upon request.

Guarantee Terms and Conditions:

4.3 Guarantees cover installations for domestic purposes only in the UK mainland.

4.4 Guarantees are non-transferable to subsequent property owners.

4.5 Claims must be made within a reasonable time, and we may need to inspect the product at the installation site before any work is carried out.

5. Exclusions

5.1 Guarantees are voided if:

· The bathroom is modified or re-installed elsewhere.

· Damage is due to improper use, negligence, or failure to maintain according to guidelines.

· Accidental or deliberate damage, fair wear and tear, or lime scale buildup occurs.

· Repairs are carried out by unauthorised third parties.

· Claims involve consumables like batteries and light bulbs.

· Sealant and grout are not covered under warranty.

Your statutory rights are not affected by these terms.

By paying the initial deposit, you confirm your acceptance of these terms and conditions.